Privacy Policy

PRIVACY POLICY & YOUR CALIFORNIA PRIVACY RIGHTS

We respect the privacy of adult consumers. Listed below is our privacy policy. It applies to the information we collect on this website. This site is operated, in whole or in part, from the United States. By using this site, regardless of where you live in the world, you consent to have any personal information you provide transferred to and processed in the United States, and allow us to use and collect your personal information in accordance with this Policy.

ADULT AUDIENCE

We restrict our marketing mailing list to individuals who have certified that (1) they are consumers 18 years of age or older, (2) they want to be added to our contact list in order to receive content, offers, and advertising from a company, and (3) they understand that providing false information may constitute a violation of law. Before a certified adult consumer is added to our marketing contact list, we independently verify that the consumer is 18 years of age or older. If an individual wants to be removed from our marketing contact list, we make it easy to do so and we act promptly on all such requests. If at any time an individual wishes to be removed from our marketing contact list, he or she can call 1-888-991-7471. An individual can also remove his or her name from our marketing contact list by writing to us; instructions for doing this are provided on the address panel of our direct mail and on our e-mails.

COLLECTION AND USE OF PERSONAL INFORMATION

We are committed to protecting the privacy of the adult consumers who have requested to be on our marketing contact list and the confidentiality of the personal information that they provide to us. We collect information that is needed to add adult consumers to our marketing contact list at their request, to serve these adult consumers, and to administer our business (e.g., to independently verify that a consumer is 18 years of age or older or to conduct consumer research among consumers 18 years of age or older). We diligently strive to maintain recent and accurate information on the adult consumers on our marketing contact list through consumer surveys, consumer-initiated contacts, and responses to our marketing programs (online and offline), as well as through address update services.

We also collect non-personal information, including browser type and version, screen resolution, monitor color depth, AOL version (if applicable), operating system, JavaScript version, and connection speed. We merge this information with adult consumers’ personal information. The non-personal information is used in two ways. First, it is used for an annual assessment of changes in web technology that enables us to better serve adult consumers on our marketing contact list. Second, it is used for problem resolution when an adult consumer on our marketing contact list contacts our Consumer Relations Department with a problem accessing our website.

We have strict policies and procedures in place to safeguard the privacy of adult consumers. We maintain adult consumers’ information in a secure environment and grant access to it only in accordance with our security standards. We may share your information with our affiliates who market products or nicotine replacement therapy products that you might be interested in. Please refer to the section entitled “Personal Information We May Share.” Additionally, sometimes it is necessary for us to share your information with third parties that perform services for us. When we contract with other parties to help us conduct our business, we require them to protect your personal information. Further, we do not permit them to use or store your personal information for any purpose other than the work they are doing on our behalf or as required by law. All our employees (and our affiliates) and third parties hired to work for us are held accountable for strictly adhering to these policies and procedures at all times.

PERSONAL INFORMATION WE MAY SHARE

TREhouse.com, and its wholly owned subsidiaries share and disclose information with each other; therefore, your personal information may be shared and disclosed by and between TRĒ House subsidiaries that market products within the health and wellness industry. The shared and disclosed personal information may include name, e-mail address, home address, telephone number, driver license number (and any information contained on said license), government issued identification card number (and any information contained on said identification card), social security number or parts thereof, gender, height, weight, race, education, and kind of product purchased.

We may also share your information with non-affiliated third parties, as appropriate: (1) if we believe that there has been a violation of our web site policies; (2) if we believe that someone may be causing injury to our rights or property, other site users, or anyone else; (3) to respond to judicial process or to provide information to law enforcement agencies; (4) otherwise as required by law; or (5) in the event of a merger. However, we do not sell, rent, or give this information to other non-affiliated organizations or entities for marketing purposes.

If an adult consumer does not want us to share his or her personal information with our affiliates, he or she can email us at Info@TREhouse.com to remove his or her name from our marketing contact list. An individual can also remove his or her name from our marketing contact list by writing to us; instructions for doing this are provided on the address panel of our direct mail and on our emails.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit the CCPA Privacy Notice.

PROTECTING AGAINST IDENTITY THEFT

Adult consumers who would like to learn more about protecting against identity theft can visit the FTC’s website for more information on how to avoid identity theft at: http://www.ftc.gov/bcp/edu/microsites/idtheft/

CREDIT CARD INFORMATION

We may collect credit card information from consumers 18 years of age or older for payment if they place an order with us. The information is collected, validated by a third-party credit card processor, and stored using industry standard encryption. Credit card information is used only to fulfill an adult consumer’s order.

COOKIES

Cookies are little pieces of information that a website stores on your computer. We use temporary cookies to streamline the login process and to maintain security while adult consumers browse our website, thereby ensuring that only adult consumers are on the website. These temporary cookies are also used to increase the efficiency of website visits and are deleted when adult consumers close their browsers.

CLICK HERE TO LEARN OR MORE ABOUT TREHOUSE.COM COOKIE POLICY.

LINKS TO THIRD-PARTY WEBSITES

From time to time, we may provide links to unaffiliated third-party websites. Those websites operate independently from us (and our affiliates) and may have their own privacy statements in place, which we recommend you review if you visit any linked websites. To the extent any linked websites you visit are not owned and operated by TREhouse.com or its subsidiaries, neither TREhouse.com nor its subsidiaries are responsible for their content or any use of those websites.

UNSOLICITED IDEAS

Although we appreciate people’s interest in our business, it is our policy to decline consideration of unsolicited ideas and suggestions offered or submitted by the general public. We rely on our research and marketing staffs for the generation and implementation of new concepts. This is necessary in order to avoid misunderstandings over the origin of particular ideas. We are constantly generating new ideas, many of which we cannot use until years after they were first conceived. Accordingly, we do not accept unsolicited ideas for consideration, and ask you not to submit ideas for products, advertising, etc.

TEXT MARKETING AND NOTIFICATIONS

By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply. View Terms of use and privacy policy.

CHANGES TO THIS POLICY

As our business changes, we reserve the right to change our Privacy Policy without prior notice to you. We will update this page when we do so. You should check our privacy policy frequently on this website to see recent changes.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Info@TREhouse.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 8335 Winnetka Ave, Suite 199, Winnetka, CA 91306.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.